Densys Support Centre

Something wrong with your solar? Let's sort it out.

Tap what you see. You'll get a plain answer, a picture of what to check and – if you still need us – a message to Densys with your system details already filled in.

Book a service Check my system

What's happening?Tap your problem

Smoke, sparks or a burning smell? Do this first

24 h reply to every enquiry

Remote diagnosis & monitoring

Technicians across Namibia

Thermal inspections & O&M

Fix a problem

Step-by-step help for the most common problems

Choose a problem. Follow the safe checks with the picture. Still not right? One tap sends the problem – and what you already tried – to Densys.

How it works

Know your system in one minute

Tap a number to see what each part does, what's normal, what you can safely check – and what never to touch.

Swipe the drawing sideways – tap a number, or use the buttons below it.

Book a service

Book or order without waiting on the phone

Pick a service, add your town and a day that suits you. It goes straight to the Densys team on WhatsApp or email.

Keep it performing

Your simple care calendar

Namibian dust and heat slowly reduce output without any warning. A few habits – and a yearly service – keep your savings on track.

Your monitoring app

What to look at in your app

Today's solar (kWh) – compare with other sunny days, not with yesterday's clouds.
Battery % – should be close to full by late afternoon on a sunny day.
Alarms / events – any new warning? Screenshot it and send it to us.

Questions

Frequently asked

Can't find your answer? Ask us on WhatsApp – we reply within 24 hours.

Emergency

Smoke, sparks or a burning smell

Move everyone away from the inverter, battery and panels.
If it is safe to reach, switch off the main switch on the distribution board.
Never use water on electrical equipment or lithium batteries.
Call the fire brigade, then call Densys.
Don't open the inverter or battery – they can hold dangerous voltage even when off.

Call Densys